To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Where can I collect my parcel?

You may make an appointment with us before self-pick up at the address as the following:

GIOVIS, Seri Kembangan Selangor.

How much is the postage fee charged?


We provide FREE SHIPPING order above RM99 for whole Malaysia including Sabah & Sarawak.


Singapore: Flat Rate RM50 (ARAMEX/POS LAJU)
Hongkong: Flat Rate RM50 (ARAMEX/POS LAJU)


Other countries : Depends on the location and item weight.

**Note that GIOVIS reserves the right to change the courier delivery company for your order due to packaging wise and unavoidable circumstances.

When will I receive my parcel (local order with ready stock)?

We need 1-3 working days to pack and dispatch your order to our default logistics partner (PGEON/POSLAJU/DHL/ARAMEX)
Delivery time is approximately 1-5 working days, depending on the area and courier delivery speed. 

How can I track my parcel location?

Tracking number and link shall be updated via email in 1-3 working days. Kindly check your SPAM/JUNK folder if it is not found in INBOX.

For ready stock, tracking number will be provided via email in 1-3 working days.
For backorder, tracking number will be provided via email once order is ready for pick-up and delivery.

Will there be an additional charge for re-delivery?

Yes, if parcel was not delivered to recipient and has returned to sender, a second delivery fee will be charged by the logistic partners. Note that the second delivery fee is the responsibility of the recipient.

Do you ship internationally?

Yes! We needs 2-3 working days to pack and dispatch your parcel.

I haven’t received my parcel. What should I do?

*SouthEast (delivery takes 7-10 working days): Singapore, Indonesia, Thailand, Philippines, Cambodia,Brunei, Laos
*North East (delivery takes 7-14 days): Myanmar, Hong Kong, Macau, Taiwan, Japan, China
*Oceania (delivery takes 7-14 working days): Australia and New Zealand
*Rest of the world (delivery takes 7-14working days): All other countries not mentioned above

Get answers to all your questions you might have.

We will answer any questions you may have about our online sales right here.

Monday to Friday from 09:00 to 21:00 UTC +2